Confidentiality Policy

Confidentiality Statement

Confidentiality and trust are of paramount important to our counselling and life-coaching process – your privacy is judiciously guarded. We are totally committed to carefully collecting, using and storing, your personal information responsibly. Therefore, except as required by law and ethical professional practice guidelines, the information disclosed during counseling or life-coaching and your identity is privileged and confidential and cannot be willingly shared with anyone outside the ICCA-IRM Counselling, Coaching & Wellness Clinic without your express written consent. A signed ‘Consent for Release of Privileged Information’ form is required to disclose to a third party any information about the counselling or life-coaching you are or have received.

Situations requiring ‘legal’ exceptions to confidentiality occur very infrequently and DRay would be delighted to review them with you at your request.

If you have questions regarding privacy you are encouraged to address them at your next visit.

DRay is bound by ethics and laws – the Freedom of Information and Protection of Privacy Act (“FIPPA”) and the Personal Health Information Protection Act (“PHIPA”) to safeguard your privacy and the confidentiality of your personal information.

This includes:

  • collecting only the information that may be necessary for your care –
  • keeping accurate and up-to date records
  • and safeguarding the records.